At Toyota we are proud of our total commitment to quality design, workmanship and customer satisfaction. Every Toyota dealership has the training and equipment to best service and maintain your Toyota vehicle.

In the event that a problem arises, the best solution is to immediately contact your Ela Motors Toyota dealership immediately to resolve your problem. Be carefully to explain your vehicle’s condition fully. Full branch details are listed under the “Contact Details” section of this website.


Warranty Period

In Papua New Guinea all Toyota vehicles come with a 24 month / 50,000km (whichever comes first) comprehensive warranty.

Warranty Begins

The warranty period begins on the date the vehicle is first delivered or put into use.

Basic Coverage Period

Toyota warrants that it will either repair or replace any part that Toyota supplies that is defective in material or workmanship under normal use except those items not listed under “What is Not Covered” for a period of 24 months or 50,000kms (30,000 miles), whichever comes first.


The following items specified below are covered for periods other than the Basic Coverage:

Battery: During the first 12 months of service, regardless of mileage, a defective original equipment battery will be replaced free of charge. Should the battery fail after 12 months of service, but before the 25th month of service it will be replaced under warranty at a 50% charge to the customer.

Surface Rust and Paint Damage: Surface rust and paint damage appearing on deck panels of utility vehicles is covered for 12 months or 20,000kms (12,000 miles) whichever comes first. Surface rust and paint damage other than utility deck panels is covered under the Basic Coverage.

Towing: When your vehicle is inoperative dur to a warranted part failure, towing service is covered to the nearest authorised dealership.

Tyres: Tyres are warranted under a separate warranty provided by the tyre manufacturer.

No Charge: Warranty repairs (parts and/or labour) will be made at no charge.

Fully Transferable: Warranty coverage is fully transferable to subsequent vehicle owners.

Warranty Application: The warranty is valid only within the country where the Toyota Distributor listed on Warranty Registration is located.

What is Not Covered?
1. Factors Beyond the Manufacturer’s Control

• Repairs and adjustments required as a result of misuse (eg, racing or overloading), negligence, modification, tampering, disconnection, accident and use of add-on parts/material are not covered.

• Cosmetic or surface corrosion from stone chips or scratches in the paint are not covered.

• Damage or surface corrosion form the environment such as acid rain, airborne fall-out (such as chemicals or tree sap), salt, hail, windstorms, lightning, flooding or any other act of God.

2. Lack of Maintenance or Use of Wrong Fuel, Oil or Lubes.

Repairs and adjustments caused by improper maintenance, lack of required maintenance, or the use of fluids other than the fluids specified in your Owner’s Manual are not covered.

3. Maintenance is at Owners Expense.

Engine tune-up, lubrication, cleaning and polishing, replacement of filters, coolant, spark plugs, fuses, worn wiper blades, worn brake pads and linings or worn clutch linings are some of the normal maintenance services all vehicles require.

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